Do I need a PRS license to play your productions?
Where do I listen to voice and music samples?
Can I use my own voice and music?
Can the script be written for me?
What is the best length of prompt / message for effectiveness?
What are the benefits to changing the music when I change my message?
Can I change it if I don’t like the finished recording?

Do I need a PRS license to play your productions?

A PRS (Performing Rights Society) Licence is the licence required in order to play copyrighted music for anything other than your own listening pleasure. In other words, if you want to play music in your business, you need to have the permission of the owner to do so.

The Performing Rights Society represents these interests and paying for a licence provides the clearance you need to play music publicly. If copyrighted music is played in a commercial environment, it is the responsibility of the company playing the music to obtain a PRS licence.

You need a PRS Licence if:

• You play music (CD, radio or any medium) at your premises which can be heard by the public
• Your premises is outside the home, such as a club, dentist surgery, garage or take-away
• You play the radio in your office if visiting customers/clients are exposed to it
• The cost of PH Audio services includes the use of original music, professional Voiceover Artists, high-end production and professional copywriting services.

Myth: I must purchase a PRS licence for On-Hold Marketing
Fact: You do not need a PRS license for On-Hold Marketing from PH Media Group

Some customers have bought a PRS Licence just for On-Hold Marketing - we'd like to clarify the matter once and for all.

Where do I listen to voice and music samples?

PH Media Group work with over 6,000 clients, in a diverse range of industries across the UK. Listen to some of our sample productions from a selection of these clients by clicking this link.

You can also view some voice and music samples on our Voice and Music Selector page; where you’ll find out how we select the right brand voice and music for your business.

Can I use my own voice and music?

You can, but when it comes to selecting the voice and music for your productions, we always recommend using a voiceover artist and music track that matches your brand and the image your business portrays to its customers. You can view our range of voiceover artists and music samples on the voice and music selector page to give you an understanding of what might work for you.

Can the script be written for me?

Yes, all our scripts can be written by the finest copywriters in the industry. Each prompt and script is written with care and expertise, taking into account your business, your customers and not least your brand image. Alternatively, if you wish to write the script, our team of copywriters can advise on your prompts and script.

What is the best length of prompt / message for effectiveness?

We recommend each prompt to be succinct, and no more than 15 seconds in length. This gives your company sufficient time to get your message across to the caller, keeping them interested with music interspersed between prompts. You can of course have prompts that are longer, it’s up to you, but we will always advise you on best practice.

What are the benefits to changing the music when I change my message?

When changing your message, it can occasionally be appropriate to change the music bed and freshen up the production. However, changing the music on a regular basis can have an adverse affect and dilute the audio brand that you first aimed to establish.

We recommend changing the music bed on an occasional basis, used in the main part to freshen up your production.

If you’d like more advice on your production changes please contact us on 0161 609 0676.

Can I change it if I don’t like the finished recording?

Yes, once your music has been produced and your script has been written, we will submit the final version to you for approval. If you don’t like it at this stage, don’t worry, you can change the production so that it meets and hopefully exceeds your expectations. Only until you are happy with the final production will we install it on your telephone system.