Progress your career with the world's leading audio branding agency.

Now’s an exciting time to be part of PHMG. Our international client base is expanding across the globe, creating endless opportunities for rapid career progression. And with your success comes valuable rewards.

More than 500 staff work across our offices in Manchester and Chicago – and we want to add your talent to our dynamic, creative and passionate team.

PHMG offers exciting opportunities in both the UK and North America.
For more details on UK vacancies, send your CV to careers@phmg.com, or call 0808 256 2354.
Or for all North American roles, send your resume to careersnorthamerica@phmg.com or call 872-484-1606.


career opportunities

Head of Client Management

Location:

Chicago

For more details, contact
the Talent Acquisition team on
872-484-1606

Alternatively email careersnorthamerica@phmg.com



Apply now

Your role will involve ensuring the new US and Canadian clients on-board smoothly, while retaining current clients, selling our service and inspiring your staff to do the same. By sharing your expertize and leading by example, you’ll ensure a seamless audio-branding experience for every client.

Key responsibilities:

  • Deliver world-class customer service to all new clients and drive revenue performance through retaining clients
  • Collaborate with clients to understand their brand and develop creative briefs
  • Liaise with creative teams to ensure each production reflects the unique mantra of each business
  • Manage the end-to-end recruitment process for all Client Services staff
  • Motivate the team to excel and reach ambitious targets
  • Coach and develop your team
  • Define strategies and establish best working practice
  • Manage own client base while overseeing those of your team members
  • Ensure the CRM system is always updated effectively
  • Achieve consistently outstanding results
  • Enable the smooth-running of PHMG’s North American operations during period of growth
  • Day-to-day management of Consultancy team for efficient service during initial client on-boarding
  • Establish internal processes and solve complex problems
  • Encourage internal relations to aid communication

Skills, knowledge and experience required:

  • Proven success in a team-based customer service and sales role, preferably B2B with target-driven mentality
  • Proven success in a Retention role
  • Strong client management and account reconciliation skills
  • The presence to act as a figurehead for staff
  • A supportive approach to coaching and training
  • The ability to remain calm under pressure
  • The drive to meet ambitious targets and exceed KPIs
  • The can-do qualities to inspire and motivate your team
  • Meticulous attention to detail
  • The foresight to prevent potential issues
  • The creativity and confidence to introduce new ideas

Internal relationships:

Client Services Team, ABC Team

External relationships:

Key contacts at PHMG clients


PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Best and Brightest

PHMG: How does your future sound?

CV

Why work for
PHMG?


Long-term career opportunities with rapid progression


Expanding global client base


Talented team of more than 480 staff


Valuable rewards


International opportunities


Sociable working enviroment


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