ICS
Proud member of the Institute of Customer Service
In late 2011, the ICS conducted an in-depth survey of PH Media Group clients, and scored us against benchmarks in critical areas. Our exceptional results prove that our investment in high quality customer care and professionalism is paying dividends.
PH Media Group scored higher than the UK average in all categories, including:
Professionalism – 89%
Quality and efficiency – 86%
Ease of doing business – 87%
Problem solving – 87%
Satisfaction rate – 97%
Our brand is a promise: to help every one of our clients to sound as good as they look. It’s a promise we take very seriously. It’s why we invest heavily in the tools and talents our clients need to build a strong audio brand. It’s also why we invest heavily in the delivery of quality customer care: to help our clients.
PH Media Group believes in providing its clients with high calibre, individualised, ongoing, professional customer care. It’s why we have teams of the country’s finest audio branding, customer service and customer support specialists. It’s also why PH Media Group joined the Institute of Customer Service (ICS). We want to do right by our clients.
The Institute of Customer Service is the independent professional body for customer service. A membership organisation, the ICS works to lead customer service performance and professionalism across the UK by working with members to improve customers' experiences. Visit the instituteofcustomerservice.com to find out more.
