|
5. Making the most of your investment
Once your move to the cloud is complete, a world
of creative opportunity opens up. Companies can
introduce custom audio content that enhances the
caller experience – replacing the generic, robotic
messaging that so often plays as standard, with
a more personal production that’s aligned with their
brand.
The benefit here isn’t just curating music, voice artistry
and scriptwriting around each company identity, it’s
giving businesses the chance to streamline their call
route, provide essential information and entertain
customers during a time that’s previously just served
as a means to an end.
Many current providers are solely focused on setting
up your cloud system and making sure it works. The
best way to unleash its full potential is by partnering
with an optimisation consultant who can analyse your
current call architecture and help you employ valuable
audio touchpoints.
If you think your cloud telephony system
could be working harder for you, PHMG can
help optimise your platform in line with the
current climate.
|