Mercedes-Benz Toorak

the telephone in action:



driving business forward:

Mercedes-Benz Toorak has been working in the motoring industry since 1921. Known as the ‘home of luxury’, their focus is centred on providing premium cars and service of the same calibre – and they employed audio branding as a way of building on this brand identity.

“PHMG has made the process of organising personalised messages quick and easy – we’re very impressed with their continued professional service.”
- Jana Clayton, Office Manager

Mercedes-Benz Toorak 

challenge: a smooth customer journey

Though COVID-19 hasn’t meant closure for Mercedes-Benz Toorak, it has caused them to make some significant changes – including reducing their operating hours and combining both of their sites into one. They wanted to update their customers to continue delivering the smoothest service during this uncertain time.

Mercedes-Benz Toorak 

solution: steering callers in the right direction

By implementing a new Auto-Attendant production, Mercedez-Benz Toorak has not only found a way to reassure customers they’re still open – and introduce their new business hours as soon as each call is answered – they’ve also been able to better manage their call traffic by directing people straight to their desired department.

“PHMG has helped our dealership relay professional messages for each department during the current COVID-19 pandemic.”
- Jana Clayton, Office Manager