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COVID-19 communications: the telephone in action



taking communication up a gear:

BMW Park Lane London is a trusted dealer for this premium brand, bringing ultimate driving machines to buyers across the region. Offering the latest models, approved used cars and specialist servicing, they support their motorists at every stage of ownership.

A. Park Lane Cars 

challenge: cars behind closed doors

As the COVID-19 pandemic affects the world, many businesses are facing a wealth of unprecedented challenges – and BMW Park Lane London is no different. Their entire sales force has been forced to close, as has their office and showroom, causing problems for customers and company alike.

B. Park Lane Cars 

solution: information that takes charge

At times like these, clear, concise and effective communication is more important than ever. That’s why BMW Park Lane London has relied on PHMG to take charge in informing their clients. We created a custom Out of Hours message for their telephone system to instantly explain the stores closure and circumstances surrounding it, before providing alternative contact details for those who need to get in touch.

“During this tough time, PHMG has been great at getting audio ready for our voicemail service. They’re quick, friendly and responsive – and I’d like to thank them for all their help.”
- Rob Cartwright, Group Marketing Manager