Rheinzink

COVID-19 communications: the telephone in action



building trust at the most important time:

Since their formation in 1966, Rheinzink has built a global reputation for quality titanium zinc roofing, facades and roof drainage systems. They draw on vast experience to make each project they work on memorable – and audio branding helps them showcase their unique skills.

“The prompt and efficient service from PHMG has been most beneficial to our business and has enabled us to keep our customers updated immediately during this very difficult time.”
- Kate Struys, Office Administrator

Rheinzink 

challenge: safety first

Due to the COVID-19 outbreak, Rheinzink has had to make significant changes to their business. They remain open and operational, but with a staunch commitment to staff and client safety, they took the decision to work from home. The challenge was informing clients of these changes while minimising any inconveniences.

Rheinzink  

solution: another successful project

With fast updates to their Out-of-Hours and Voicemail Productions, Rheinzink immediately addressed any customer concerns and kept callers informed of recent changes. And by altering their On-Hold Marketing messages, they’ve also been able to keep their callers reassured despite slightly longer hold times.

“PHMG offered a really quick and helpful service when our UK office needed changes made urgently.”
- Kate Struys, Office Administrator