How does your future sounds?

how does your future sound?

Client Support Manager UK

Location:

Manchester

For more details, contact
the recruitment team on 872-484-1606

apply now

Alternatively email

careersnorthamerica@phmg.com

Key responsibilities

  • Taking inbound enquiries from customers who intend to cancel or review their subscription
  • Providing world-class customer service to maximise any opportunities to retain existing business
  • Correctly identifying customer issues through effective questioning
  • Providing solutions through quality communication, leading to a fast and efficient customer experience
  • Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that is tailored to their needs
  • Booking appointments for clients to meet with our field-based Heads of Client Support
  • Managing a CRM database on a day-to-day basis

Skills, knowledge and experience

  • Previous experience working in a B2B role
  • Excellent customer service skills
  • Ability to thrive in an environment targeted towards customer retention and satisfaction
  • Effective personal organisation; self-starter with drive, ambition and creativity
  • The ability to negotiate, coupled with excellent written and oral communication
  • Excellent attention to detail and problem-solving capabilities
  • Ability to work under pressure with a constant positive outlook when being faced with complex client issues