How does your future sounds?

how does your future sound?

Head of Client Management - Chicago

Location:

Chicago

Your role will involve ensuring the new US and Canadian clients on-board smoothly, while retaining current clients, selling our service and inspiring your staff to do the same. By sharing your expertize and leading by example, you’ll ensure a seamless audio-branding experience for every client.

For more details, contact
the recruitment team on 872-484-1606

apply now

Alternatively email

careersnorthamerica@phmg.com

Key responsibilities

  • Deliver world-class customer service to all new clients and drive revenue performance through retaining clients
  • Collaborate with clients to understand their brand and develop creative briefs
  • Liaise with creative teams to ensure each production reflects the unique mantra of each business
  • Manage the end-to-end recruitment process for all Client Services staff
  • Motivate the team to excel and reach ambitious targets
  • Coach and develop your team
  • Define strategies and establish best working practice
  • Manage own client base while overseeing those of your team members
  • Ensure the CRM system is always updated effectively
  • Achieve consistently outstanding results
  • Enable the smooth-running of PHMG’s North American operations during period of growth
  • Day-to-day management of Consultancy team for efficient service during initial client on-boarding
  • Establish internal processes and solve complex problems
  • Encourage internal relations to aid communication

Internal relationships:

Client Services Team, ABC Team

External relationships:

Key contacts at PHMG clients

 

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Skills, knowledge and experience

  • Proven success in a team-based customer service and sales role, preferably B2B with target-driven mentality
  • Proven success in a Retention role
  • Strong client management and account reconciliation skills
  • Meticulous attention to detail
  • A supportive approach to coaching and training
  • The presence to act as a figurehead for staff
  • The ability to remain calm under pressure
  • The can-do qualities to inspire and motivate your team
  • The drive to meet ambitious targets and exceed KPIs
  • The foresight to prevent potential issues
  • The creativity and confidence to introduce new ideas