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Head of Account Management - Manchester



Predominantly the focus of the role will be in developing the skills of individuals across teams, working with newer starters as well as more senior members. You will also need to continually review department achievement against objectives, identifying improvements and opportunities at every stage. 

Your expertise must lie in coaching and training in relation to customer service, with proven experience in the area. You’ll also have worked in one to one coaching, appraisals and development plans, as well as Client Services and Customer Service Management roles. 

This position would be perfectly suited to an established Client Services / Customer Service Manager and employee trainer who is used to driving business forward as head of a highly successful and integral team. They should be a strong motivator and listener who can develop employees as well as the department

For more details, contact
the recruitment team on 0808 256 2354

apply now

Alternatively email

Key responsibilities

  • Inspire the Account Management team
  • Deliver comprehensive, engaging and effective training
  • Track individual as well as team progress
  • Hold regular and ongoing development meetings with individuals as well as teams
  • Ensure the department continues to deliver the world-class service PHMG is renowned for
  • Create an environment that delivers success• Ensure additional revenue opportunities are always maximised

External relationships:

Key decision makers of SME and blue chip companies (CEO, President, Owner, Managing Director)

Internal relationships:

Senior Directors, Client Services team, Creative departments and Production team

Skills, knowledge and experience

  • A strong motivator
  • Experienced in employee training and development
  • Experienced in Client Services and Customer Service Management
  • Highly organised
  • Work well as part of a team as well as managing teams
  • Able to adapt to different personalities and learning styles