how does your future sound?

Client Relationship Manager - Toronto



In this field-based role, you’ll visit companies across Toronto – working to strengthen bonds, build partnerships and help every client feel they’re getting the most value from our service. In doing so, you’ll convert issues into opportunities, and maintain profitability by preventing cancellations.

For more details, contact
the recruitment team on 0808 256 2354

apply now

Alternatively email

Key responsibilities

  • Making regular client visits across Toronto
  • Liaising with clients on a day-to-day basis by telephone, email and face-to-face meetings
  • Implementing business strategy and service values to meet client retention targets
  • Booking appointments with clients and managing your own diary
  • Working closely with our Client Support Managers to deliver effective solutions that meet our clients’ needs
  • Liaising with key departments to maintain strong communication channels
  • Gaining a high level of knowledge of our products to maximize personal effectiveness with client retention
  • Building valuable relationships, both internally and externally

External relationships:

Prospective clients and existing clients

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Skills, knowledge and experience

  • Effective personal organization skills; self-starter with drive, ambition and creativity
  • Planning, presentation and negotiation skills, coupled with strong written and oral communication
  • Capability and commitment to manage personal and professional development
  • Ability to work under pressure with a constantly positive outlook when being faced with complex client issues
  • Expertize with all standard PC software and CRM databases