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Inside Account Manager - Chicago

Location:

Chicago

Inside Account Managers play a pivotal role in the delivery of our world-class service, liaising with key company contacts, internal and external service providers to ensure the seamless implementation of a client’s new audio branding productions. With your excellent people and organization skills, customer-focused mentality and proactive approach to work, you’ll maintain the high standards of customer service that we’re renowned for. 

For more details, contact
the recruitment team on 0808 256 2354

apply now

Alternatively email

careers@phmg.com

Key responsibilities

  • Welcoming new clients to the service and introducing the set-up process
  • Following up information requests and collecting completed briefs
  • Passing completed briefs to the appropriate creative department
  • Ensuring all client details are accurately entered into our in-house CRM system
  • Working with clients and the creative departments to ensure the delivery of a world-class audio branding service that meets and exceeds expectations
  • Working collaboratively to achieve collective goals and objectives

External relationships:

Key decision makers of SME and blue chip companies (CEO, President, Owner, Managing Director)

Internal relationships:

Audio branding team, Creative departments, Client Services team and Directors

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Skills, knowledge and experience

  • Experience in a results-driven customer services environment
  • Strong focus and organizational skills
  • Experience taking client briefs and dealing with others to ensure briefs are met
  • Good knowledge of Microsoft and CRM applications
  • An understanding of branding and its commercial benefits to a B2B customer
  • The drive to hit ambitious targets
  • Strong attention to detail
  • The ability to clearly communicate company value to clients
  • Enthusiasm, motivation and a positive attitude
  • First-class verbal and written communication skills, including excellent listening skills